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Technical Support

Our technicians are trained annually for overall industry updates and as needed when new technology and/or regulations are released. They are also registered with the DCJS.
Customer Service – TW Systems has service technicians on call 24/7. We also offer service plans.

To Schedule Standard Service Calls

8:00 am – 4:30 pm
call: 804-789-1027 or
toll free: 888-730-1707

Standard Service

Standard Service requested shall be completed within (5) business days unless agreed upon to be completed at a later time.

Service will take place during normal business hours of 8:00 AM to 4:30 PM Eastern Standard Time.  We operate Monday through Friday unless otherwise stated.

Standard service is classified as service needed within a thirty-five (35) mile radius of our office, located in the Hanover Industrial Air Park, in Ashland, VA.

TW Systems shall not be responsible for services rendered by a third party or acts of God.  Any services rendered by a third party shall void TW Systems warranty.

Listed below is our current charge for standard service inside thirty-five (35) mile radius:
Cost: $95.00 per technician/hour while on job site

Listed below is our current charge for standard service outside thirty-five (35) mile radius:
Cost: $95.oo per technician/hour while on job site
Plus Travel Cost: $75.00 per hour/travel time

Emergency Service

An emergency service request is defined as same day and/or after normal business hours. Listed below is our current charge for emergency service.
Cost: $143 per technician/hour on job site
Plus Travel Cost: $100.00 per hour/travel time

Holiday Emergency Service

Emergency Service needed on a National Holiday 
Listed below is our current charge for Emergency-Holiday service fees:
Cost: $180 per technician/hour on job site
Plus Travel Cost: $160.00 per hour/travel time